We want you to be happy with Pro. If something is not working for you, here is how cancellation and refunds work.
Cancelling at any time
You can cancel your Pro subscription at any time. Open your account and click Manage billing in the sidebar: this opens the Stripe customer portal where one click cancels. We do not require you to call, email or jump through hoops.
When you cancel, you keep Pro access until the end of the period you have already paid for, then drop to the Free tier. The dashboard shows you the exact end date once you have cancelled.
14-day cooling-off period (new subscriptions)
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day your subscription starts to cancel for any reason and receive a full refund.
If you have used the Service during those 14 days (for example, generated a meal plan) we may, where lawfully permitted, deduct a proportionate amount to cover the value of the service already provided. In practice we usually waive this: email us within the 14 days and we will refund the full amount.
To exercise the cooling-off right, email hello@makemeashoppinglist.co.uk from the email address on your account, with the word "Cancel" in the subject. Refunds are processed back to your original payment method within 14 days of us receiving the request.
Refunds outside the cooling-off period
- Monthly Pro: cancelling does not refund the remainder of the current month. You keep Pro for the rest of the month, then drop to Free.
- Yearly Pro: by default we do not refund part-used annual subscriptions. If the Service has not been fit for purpose, get in touch and we will look at each case individually.
Service interruptions and bugs
If a serious bug, outage or feature regression has materially stopped you from using Pro for a sustained period, email us and we will issue a proportionate credit or refund. We will not refund for minor or transient issues that are normal in any web service.
Disputed charges
If you spot a charge you do not recognise, email us first: most surprise charges are an annual renewal or a different card on file in Stripe. We will explain the charge and process a refund if it turns out to be wrong, rather than you needing to involve your bank.
How to ask
Email hello@makemeashoppinglist.co.uk from your account email. Tell us:
- The email address on your account.
- Roughly when you signed up.
- What you would like (cancel + refund / cancel only / something else).
We aim to reply within two working days.
ready to ask?
We aim to reply within two working days.
No phone tree, no canned responses. Real reply from a real person.